Last updated: 15 September 2026

This document consists of four parts. Part A (the general Terms of Service) applies to all users of all FXG Services. Part B (Joyplix Portal Terms) and Part C (Joyplix Payment and Refund Policy) apply in addition when you use Joyplix, Joyplix Coins, or make payments on Joyplix; where Part B or Part C conflicts with Part A on a Joyplix-specific or payment matter, Part B or Part C controls for that matter. Part D (EU/UK Consumer Addendum) applies only if you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, and where it conflicts with Parts A–C it prevails for those consumers. References in any Part to the “FXG Terms of Service”, the “Joyplix Portal Terms”, the “Joyplix Payment and Refund Policy”, or the “EU/UK Consumer Addendum” are references to the corresponding Part of this document.

Part A — Terms of Service

Please read these Terms of Service (“Terms”) carefully. These Terms govern your access to and use of games, websites, applications, software, online services, accounts, community features, support services, events, tests, and other services provided by FX GAMES FZ LLC (“FXG”, “we”, “us”, or “our”) that link to or reference these Terms (together, the “Services”).

By downloading, installing, accessing, using, registering for, or making a purchase in the Services, you agree to these Terms. If you do not agree, do not use the Services.

Our Privacy Policy explains how we collect and use personal data. The Privacy Policy is part of these Terms by reference.

Your statutory rights. Nothing in these terms limits or excludes any non-waivable statutory rights you have under the mandatory consumer-protection or data-protection law of your country of residence, including rights to refunds, remedies for non-conforming digital content, or rights of withdrawal. Where such rights apply, they prevail over any conflicting term.

1. Who we are

FX GAMES FZ LLC is a Free Zone Limited Liability Company licensed by the Creative Media Authority, Abu Dhabi, United Arab Emirates.

Registered address: Yas Creative Hub, Building 4, P2, Abu Dhabi, United Arab Emirates (PO Box 769642). License No.: B.L. 1313/26 (Creative Media Authority).

Support: support@fx.gl

Legal notices: legal@fx.gl

2. Additional terms and platform rules

Some Services, features, events, beta tests, promotions, platforms, app stores, payment providers, or third-party services may have additional terms, rules, policies, or notices (“Additional Terms”). Additional Terms apply together with these Terms.

Joyplix Portal, Joyplix Coins, User Wallets, Partner Games, Partner-Sourced Content, promotions, payments, and developer or Partner participation may be governed by separate Joyplix Portal Terms, Joyplix Payment and Refund Policy, Joyplix Partner Terms, the EU/UK Consumer Addendum (for consumers resident in the EU/EEA or the UK), the Joyplix Cookie Policy, any Joyplix Community Guidelines that FXG publishes in the future for community features (see Section 9), promotional terms, platform terms, or other Additional Terms. The Additional Terms relevant to your role and activity apply to you.

FXG is the provider and seller of record of content, features, items, and services made available through Joyplix, including content that FXG licenses from third-party suppliers. Joyplix Coins are redeemed only against content and services provided by FXG; no Partner accepts Coins or becomes your counterparty merely because its content appears on Joyplix.

If Additional Terms conflict with these Terms, the Additional Terms control for the specific Service, feature, event, promotion, test, platform, or transaction they cover, and these Terms continue to apply to everything else.

If a Service is downloaded, accessed, purchased, or used through a third-party platform, store, launcher, console network, social network, or payment provider, you must also comply with that provider’s terms, rules, and policies. This may include Apple, Google, Steam, Epic Games Store, console networks, payment providers, social networks, and other platforms.

If these Terms conflict with mandatory platform terms for a platform through which you obtained or use a Service, the mandatory platform terms control only to the extent of that conflict.

3. Eligibility and account responsibility

The Services are intended for users aged 13 and older. You may not use the Services if you are under 13.

By using the Services, you represent that you are at least 13 years old and old enough to use the Services under the laws and platform rules that apply to you. If you are under the age of legal majority where you live, you represent that your parent or legal guardian has reviewed and agreed to these Terms and is responsible for your use of the Services where required by law.

By using the Services, you represent that you comply and will comply with all sanctions and export-control laws and regulations that apply to you or to us, including those administered by the United Arab Emirates, the United Nations, the United States, the United Kingdom, and the European Union, that you are not located in a country or territory subject to comprehensive sanctions, and that you are not, and are not owned or controlled by, a person identified on any sanctions or restricted-party list. You must tell us promptly if this changes. We may suspend or terminate the Services, purchases, and Virtual Content immediately where continuing would be prohibited or restricted by such laws.

You are responsible for your account, credentials, devices, purchases, communications, user content, and all activity that occurs through your account, whether or not you authorized it, except where applicable law says otherwise. You must keep your login information confidential and promptly tell us if you believe your account has been compromised.

If you fail to promptly notify us of suspected account compromise, you may be responsible for losses, purchases, enforcement actions, or other consequences that could have been avoided by timely notice, except where applicable law says otherwise.

We may rely on age, country, platform, account, parental-control, and eligibility information that you or a platform provides to us. You are responsible for providing accurate and current information.

We may refuse registration, suspend access, recover usernames, rename accounts, delete inactive accounts, or deny access where we reasonably believe it is necessary to operate or protect the Services, comply with law or platform rules, enforce these Terms, or protect users, FXG, or third parties.

We may restrict, suspend, block, or discontinue access to the Services, features, accounts, content, purchases, Virtual Content, or online services in any country, region, territory, platform, device, account, or network where we believe it is necessary or appropriate for legal, sanctions, export-control, licensing, platform, payment, tax, security, safety, operational, technical, business, or compliance reasons.

Health and safety. Video games and interactive or virtual-reality content may trigger photosensitive seizures, motion sickness, dizziness, nausea, eye strain, repetitive-strain injury, loss of balance, collisions, or other injury. Stop using the Services and seek appropriate medical advice if you experience symptoms. Use reasonable play sessions and breaks, follow device and platform safety instructions, remain aware of your surroundings, and do not use virtual-reality or motion features in an unsafe space or while impaired. You are responsible for deciding whether the Services are suitable for you and for supervising minors in your care, except where applicable law provides otherwise.

4. Limited license

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own personal, non-commercial entertainment purposes.

Any material breach of these Terms by you automatically and immediately terminates this license without notice, without prejudice to our other rights and remedies. Continued use of the Services after termination of this license is unauthorized use and may constitute infringement of FXG’s intellectual property rights.

The Services are licensed, not sold. We and our licensors retain all rights, title, and interest in and to the Services, including software, source code, object code, game clients, servers, gameplay systems, accounts, characters, names, titles, artwork, animations, audio, video, music, text, stories, dialogue, characters, virtual items, virtual currency, maps, levels, balance data, user interfaces, databases, documentation, trademarks, trade secrets, and all related intellectual property.

All rights not expressly granted to you are reserved by FXG and its licensors.

5. Restrictions

You must not, and must not help anyone else:

copy, sell, rent, lease, lend, sublicense, distribute, publish, host, or commercially exploit the Services except as expressly permitted by us;
modify, translate, adapt, reverse engineer, decompile, disassemble, derive source code from, or create derivative works of the Services, except to the limited extent applicable law allows this despite these restrictions;
use bots, scripts, automation, macros, emulators, unauthorized clients, unauthorized third-party software, exploits, cheats, hacks, data mining tools, scraping tools, or other tools that interact with the Services in an unauthorized way;
create, register, access, control, verify, farm, sell, transfer, or use accounts at scale, through automation, through false or misleading information, for reward farming, chargeback fraud, smurfing, ban evasion, market manipulation, spam, scraping, or other unauthorized purposes;
obtain, purchase, earn, redeem, spend, sell, trade, transfer, farm, or manipulate Joyplix Coins, Portal Coins, User Wallet balances, Partner-Sourced Content, Partner Game access, rewards, credits, or other Virtual Content through fraud, abuse, unauthorized payments, stolen payment credentials, chargebacks, false accounts, bots, self-dealing, collusion, or other improper means;
exchange, broker, cash out, resell, lend, pledge, collateralize, barter, or otherwise use Joyplix Coins, Portal Coins, User Wallet balances, Partner-Sourced Content, Partner Game access, or other Virtual Content outside the Services, or use them as money, electronic money, stored value, a payment instrument, gambling stake, prize, financial instrument, investment, or transferable value;
use the Services, Service data, User Content, gameplay, telemetry, screenshots, recordings, databases, or outputs to train, fine-tune, evaluate, test, improve, or develop AI, machine learning, large language, generative, computer vision, or similar models or systems, except as expressly authorized by FXG in writing;
scrape, crawl, harvest, extract, index, copy, cache, download, collect, purchase, license, receive, or use Service data, User Content, gameplay, telemetry, screenshots, recordings, databases, or outputs for AI training, model development, competing product development, benchmarking, analytics, data brokerage, or commercial exploitation, including where the data was obtained from a third party;
access or use the Services to study, benchmark, clone, copy, imitate, or develop a competing product, service, model, dataset, feature, economy, balance system, matchmaking system, anti-cheat system, or gameplay system, except to the limited extent applicable law allows this despite these restrictions;
bypass, disable, interfere with, or attempt to circumvent security, authentication, encryption, digital rights management, anti-cheat, account-integrity, moderation, rate limit, geo-blocking, age-gating, payment, or access-control systems;
access or use accounts, data, systems, networks, or Services without authorization;
attack, overload, disrupt, reverse engineer, interfere with, or impair the Services or another user’s use of the Services;
sell, buy, trade, transfer, gift, share, rent, or otherwise dispose of accounts, access credentials, virtual items, virtual currency, boosts, ranks, achievements, or other Service-related rights outside the Services or in a way we do not authorize;
use the Services for gambling, wagering, money laundering, fraud, scams, commercial exploitation, political campaigning, advertising, spam, or unlawful activity;
use Partner Games, Partner-Sourced Content, Portal Coins, User Wallets, refunds, chargebacks, promotions, bonuses, or platform payment features to artificially increase revenue, manipulate item prices, launder value, evade payment rules, create invalid activity, or generate payments for a purpose other than genuine use of the Services;
infringe or violate intellectual property, privacy, publicity, contractual, consumer, export, sanctions, or other rights or laws;
harass, threaten, abuse, impersonate, dox, defame, stalk, exploit, or harm another person or group;
post or transmit malware, malicious code, illegal content, hateful content, sexually explicit content, child sexual abuse material, threats, personal data of others, confidential information, or other objectionable content; or
use the Services in a way that is harmful to FXG, the Services, other users, platforms, partners, or the intended operation of the Services.

We decide, in our reasonable discretion, whether conduct violates these Terms, platform rules, Service rules, or the spirit of fair play.

6. Anti-cheat, security, and enforcement

We may use technical, manual, automated, and machine learning tools to detect, prevent, investigate, and respond to cheating, fraud, abuse, unauthorized access, exploits, security incidents, and violations of these Terms.

These tools may collect and process information such as account identifiers, device and hardware identifiers, IP address, gameplay telemetry, integrity checks, suspicious activity signals, reports from users, moderation history, enforcement history, and information about unauthorized software or tampering, as described in our Privacy Policy.

We may take enforcement action with or without prior notice, including warnings, content removal, forced renaming, chat restrictions, feature restrictions, matchmaking restrictions, rollback of progress, removal or adjustment of virtual items or virtual currency, temporary suspension, permanent account termination, device or hardware restrictions, IP restrictions, denial of support, and reporting to platforms or authorities where appropriate.

Enforcement actions may affect or permanently remove your access to accounts, features, progress, rankings, rewards, Virtual Content, subscriptions, purchases, User Content, and online services. To the maximum extent permitted by applicable law and platform rules, you are not entitled to refunds, credits, compensation, restoration, or replacement for enforcement actions taken under these Terms.

We may choose whether to offer an appeal, review, or support process for enforcement actions. Any appeal, review, or support process is provided at our discretion, may be limited by Service, platform, region, account status, safety, security, legal, or operational reasons, and does not require us to provide a hearing, disclose evidence, reverse an action, or delay enforcement, except where mandatory law applicable to you requires otherwise.

We are not required to disclose detection methods, evidence, internal rules, security measures, or investigation details where doing so could compromise the Services, users, investigations, legal rights, or security systems.

7. User content

“User Content” means any content, information, communications, names, usernames, avatars, posts, comments, chat messages, images, videos, audio, replays, screenshots, feedback, bug reports, suggestions, maps, levels, designs, or other material that you create, submit, upload, post, transmit, or make available through or about the Services.

You are solely responsible for your User Content and for making sure you have all rights needed to submit it. You represent and warrant that your User Content:

is accurate where it states facts;
does not violate law, these Terms, platform rules, or third-party rights;
does not contain malware or malicious code;
does not include personal data, confidential information, or sensitive information that you are not authorized to share; and
is not illegal, harmful, abusive, hateful, sexually explicit, exploitative, threatening, misleading, fraudulent, or otherwise objectionable.

We do not assume responsibility for User Content posted by users and we are not required to pre-screen User Content. We may monitor, review, remove, disable, preserve, disclose, restrict, or refuse User Content at any time where we believe it is necessary to operate the Services, enforce these Terms, comply with law or platform rules, respond to reports, protect rights or safety, or investigate abuse.

We do not claim ownership of your User Content. You retain any rights you have in your User Content, subject to the license you grant below and any rights of other users, FXG, platforms, or third parties.

You grant FXG and its affiliates a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, copy, reproduce, fix, adapt, modify, translate, reformat, create derivative works from, publicly display, publicly perform, publish, distribute, transmit, broadcast, make available, use, and otherwise exploit your User Content in connection with operating, providing, securing, moderating, improving, promoting, and supporting the Services and FXG’s business.

This license includes the right to use public or shared User Content, usernames, display names, avatars, profile information, gameplay, match history, statistics, rankings, leaderboards, tournament results, replays, screenshots, clips, broadcasts, and event participation in esports broadcasts, leaderboards, community features, social media, advertising, marketing, trailers, promotional materials, press materials, and other communications about the Services, without compensation to you, except where prohibited by law.

This license also includes the right for FXG and its service providers to use User Content, feedback, gameplay data, telemetry, diagnostics, moderation data, support data, and related Service data to train, fine-tune, evaluate, test, improve, and develop FXG’s AI, machine learning, automated moderation, anti-cheat, fraud prevention, safety, personalization, analytics, support, and Service-improvement systems, in each case as described in our Privacy Policy and subject to applicable law.

This license continues for as long as your User Content is protected by intellectual property rights, except that we will not use deleted non-public User Content in new marketing materials after deletion unless you have separately authorized that use or the content has already been used, shared, cached, archived, incorporated, sublicensed, or is retained for legal, safety, security, technical, or operational reasons.

To the maximum extent permitted by law, you waive, and agree not to assert, any moral rights, rights of attribution, rights of integrity, or similar rights that would prevent us or our partners from using your User Content as allowed by these Terms.

8. Public and private communications

Public or social features are not private. You should not expect privacy or confidentiality for content or information you choose to post or share in public or social areas of the Services, such as public chat, forums, posts, comments, usernames, avatars, leaderboards, rankings, clan or guild information visible to others, tournament results, and other public or social content.

Some Services may include private messages or other private or limited-audience communications. These communications are not visible to all users, but they are not end-to-end encrypted unless a Service-specific notice says otherwise. We may access, review, store, moderate, remove, or disclose private messages and limited-audience communications where reasonably necessary to operate the Services, provide support, enforce these Terms, protect users and the Services, comply with law, or investigate fraud, cheating, abuse, security, or technical issues.

Other users may view, copy, save, share, record, or re-post your content. We are not responsible for other users’ use of content or information you make available to them.

9. Community rules and moderation

You must treat other users and FXG personnel with respect. You must not use the Services to engage in harassment, abuse, hate speech, threats, sexual content, exploitation, grooming, bullying, stalking, doxing, impersonation, scams, spam, disruptive behavior, cheating, griefing, sabotage, account theft, social engineering, or other conduct that harms users, FXG, partners, platforms, or the Services.

If a Service includes user-generated content or social features, we may provide reporting, blocking, filtering, moderation, or support tools where required by platform rules or law. We may act on reports at our discretion, but we do not guarantee that all objectionable content or conduct will be detected, removed, or prevented.

If FXG introduces community features (such as chat, messaging, posts, comments, reviews, or public profiles), it may publish Joyplix Community Guidelines for those features; if and when published on the Joyplix website, they will apply as Additional Terms under these Terms from the date of publication. Until then, the conduct rules in Sections 5 and 9 of these Terms apply.

10. Virtual items, virtual currency, and purchases

The Services may allow you to obtain, purchase, earn, or use virtual currency, virtual items, in-game resources, boosts, subscriptions, downloadable content, unlocks, access rights, or other digital content (together, “Virtual Content”).

Some Services may include the Joyplix Portal. In Joyplix, “Portal Coins”, “Joyplix Coins”, or similar portal-denominated units are Virtual Content. A “User Wallet” is an internal virtual account record used only to display and record Portal Coins within the Services. A User Wallet is not a bank account, payment account, deposit account, stored value facility, money transmission account, e-money account, crypto-asset wallet, or financial product.

Virtual Content is licensed, not sold. It has no cash value to you, is not a deposit, stored value, money, electronic money, security, commodity, property right, or financial instrument, and cannot be redeemed, exchanged, sold, transferred, withdrawn, or refunded for money or anything of value except where we expressly allow it or where required by applicable law or platform rules.

Joyplix Coins are a limited, non-transferable, revocable license, granted by FXG, to obtain content and services provided by FXG within Joyplix, for your personal entertainment only. Coins are redeemed only against content and services that FXG provides; they are not accepted by, and do not represent any claim against, any Partner or other third party. Coins are not money, electronic money, stored value, a deposit, a payment instrument, a security, or a financial product, have no cash value to you, cannot be redeemed or exchanged by you for money or anything of value, and cannot be transferred to any other user. FXG retains all rights in Coins, including the right to modify or revoke your license without notice, payment, or liability, except as required by applicable law. When you use Coins to obtain Partner-Sourced Content, FXG (not the Partner) provides and licenses that content to you.

We may manage, regulate, control, modify, suspend, remove, replace, reprice, rebalance, or eliminate Virtual Content, features, rewards, progression, drop rates, availability, and game economy systems at any time, with or without notice, to operate, balance, secure, update, or discontinue the Services. We are not required to provide refunds, compensation, replacement, or credit for these changes except where required by applicable law or platform rules.

Purchases may be processed by app stores, platforms, payment providers, or other third parties. Their payment terms, taxes, refund policies, chargeback rules, parental controls, and account rules may apply. We do not control third-party payment systems. Where you pay directly on Joyplix, FXG is the seller of the Coins or content you buy. A third-party payment processor and, for card payments, its card acquirer process the payment; they are identified at checkout, are not the seller, and may process your payment data outside the United Arab Emirates as described in our Privacy Policy.

Prices for Portal Coins, Virtual Content, Partner-Sourced Content, subscriptions, bundles, or offers may vary by country, region, currency, payment method, platform, store, taxes, fees, exchange rates, promotions, account status, and time. We may display prices in a local currency. The payment provider, platform, store, card issuer, bank, wallet provider, or other third party may apply currency conversion, foreign transaction fees, payment channel fees, taxes, or other charges that we do not control. We may change coin packages, pricing, availability, or promotions at any time, except where applicable law or platform rules require otherwise.

Except where you have a non-waivable statutory right to a refund, remedy, or withdrawal, and except as provided in the Joyplix Payment and Refund Policy, purchases of digital content are generally not refundable once supplied. As the seller and provider of record, FXG is responsible to you for the conformity of the content and will provide the remedies required by applicable consumer law for non-conforming digital content, without limitation or exclusion.

For consumers with a statutory right of withdrawal (including in the EU and UK), that right is preserved for the purchase of Coins that remain unspent. When you choose to spend Coins to obtain digital content or a service that is supplied immediately, we will ask you, at that moment and by separate affirmations, to (i) give prior express consent to the supply beginning before the end of the withdrawal period, and (ii) acknowledge that you thereby lose your right of withdrawal for that content; we will confirm the transaction on a durable medium. Where these steps are not completed, your statutory withdrawal right is not affected.

For Joyplix, Portal Coins are delivered when they are credited to your User Wallet or otherwise made available to your account. Partner-Sourced Content is delivered when the applicable number of Portal Coins is successfully deducted from your User Wallet and the related entitlement, access, item, feature, subscription, command, unlock, or other Virtual Content is made available in the applicable Partner Game or Service.

If a purchase is reversed, charged back, refunded, declined, fraudulent, unauthorized, or otherwise invalid, we may revoke the related Virtual Content, suspend or terminate the account, reverse progression, or take other enforcement action.

If Portal Coins obtained through a payment are later reversed, charged back, disputed, refunded, declined, fraudulent, unauthorized, or otherwise invalid, we may remove the related Portal Coins from your User Wallet. If those Portal Coins have already been spent, consumed, exchanged, converted, used to obtain Partner-Sourced Content, or otherwise applied, we may remove, disable, suspend, reverse, adjust, or revoke the resulting Partner-Sourced Content, Virtual Content, subscriptions, access, account benefits, progression, rewards, upgrades, or wallet balance.

If purchased or credited Virtual Content has already been spent, consumed, exchanged, upgraded, converted, opened, combined, transferred, used to obtain other Virtual Content, or otherwise applied before a reversal, chargeback, refund, decline, fraud determination, or invalidation, we may revoke, remove, disable, adjust, or reverse any resulting items, currency, rewards, progression, upgrades, account benefits, or other value, and we may create a negative balance or require repayment where permitted by law and platform rules.

By purchasing Coins or making any other real-money transaction, you represent that you have reached the age of majority in your jurisdiction, or that you do so through, and with the consent of, your parent or legal guardian in the manner required by applicable law, platform rules, and the relevant payment flow. We rely on that representation and on any age or parental-control checks that platforms or payment providers apply; we do not independently verify your age at checkout except where applicable law or platform rules require it. We apply the digital-consent and advertising restrictions required for known minors by the law and platform rules applicable to the relevant Service.

If your account or access to a Service is suspended, terminated, restricted, banned, deleted, inactive, or discontinued, you may lose access to Virtual Content, subscriptions, purchases, rewards, progress, rankings, and other account-related benefits. To the maximum extent permitted by applicable law and platform rules, we are not required to provide refunds, compensation, replacement, transfer, or credit for that loss.

Some Services may include randomized rewards, loot boxes, mystery items, gacha mechanics, drops, crates, packs, chests, rolls, spins, draws, or other random mechanics. Where a randomized reward can be obtained using real money or Joyplix Coins, we require that the odds of receiving each type of reward be disclosed before you engage in the transaction and in close and timely proximity to it. For Partner Games, this disclosure is provided by the Partner that supplies the content, and Partners are contractually required to provide accurate and current odds and to attest to the presence of randomized mechanics in their content. If you encounter a paid randomized mechanic without odds disclosure, report it to support@fx.gl; we may remove, suspend, or restrict content that does not comply. We will also disclose any other information required by law or platform rules in advance of, and in close and timely proximity to, the relevant purchase or mechanic. Random outcomes are not guaranteed. Odds, reward pools, duplicate handling, pity systems, availability, event rules, and mechanics may vary by Service, item, event, region, platform, account status, or time, as disclosed in the relevant Service or offer.

Some Services may offer subscriptions. Subscription terms, billing periods, renewal terms, cancellation methods, trials, price changes, taxes, refunds, grace periods, and entitlement rules will be disclosed in the relevant Service, offer, platform checkout, store page, or Additional Terms. Subscriptions may renew automatically unless canceled before renewal through the applicable platform, account, store, or payment provider process. If a subscription payment fails, is reversed, is refunded, or is canceled, we or the relevant platform may suspend, revoke, or limit the related subscription benefits. Except where required by law, platform rules, or the applicable refund policy, canceling a subscription stops future renewals but does not entitle you to a refund for the current billing period.

11. Third-party services and platforms

The Services may include or interact with third-party websites, stores, launchers, platforms, social networks, payment systems, advertising services, analytics services, multiplayer services, community tools, software, SDKs, or content that we do not control.

Some Services, including Joyplix, may include games (“Partner Games”) and Virtual Content (“Partner-Sourced Content”) created or supplied by third-party developers, publishers, or creators (“Partners”) and made available by FXG. Partner Games and Partner-Sourced Content may be subject to additional rules, availability limits, support processes, age ratings, regional restrictions, and technical requirements. FXG may remove, suspend, restrict, modify, or stop supporting them at any time for the reasons stated in these Terms.

We are not responsible for genuinely third-party services outside Joyplix — such as external websites, stores, launchers, platforms, social networks, and payment systems that we do not control — including their terms, privacy practices, security, content, availability, errors, outages, fees, refunds, decisions, or conduct. Your use of those third-party services is at your own risk and may be governed by separate terms. This paragraph does not apply to Partner-Sourced Content made available through Joyplix, for which FXG is the seller and provider of record as described below.

FXG is the seller and provider of record to you for content made available through Joyplix, including Partner-Sourced Content. FXG may rely on third-party licensors, suppliers, operators, and service providers. We do not guarantee that any Partner Game or Partner-Sourced Content will remain available, compatible, unchanged, error-free, or supported. Nothing in this paragraph limits any responsibility that cannot be limited under applicable consumer law.

12. Updates, changes, availability, and termination

We may patch, update, upgrade, modify, suspend, discontinue, replace, remove, or restrict any part of the Services at any time, including features, content, rules, accounts, progression, game modes, servers, online services, virtual items, virtual currency, and support, with or without notice.

The Services may be unavailable, interrupted, delayed, insecure, or error-prone. We do not guarantee that the Services will be available at any particular time, country, region, platform, or location, uninterrupted, secure, error-free, compatible with your device, or preserved without loss.

Customer support is provided at our discretion. We may choose the scope, methods, channels, languages, hours, priority, and quality of support we provide. We are not required to provide support to any particular user, account, Service, platform, country, issue, or request, and we do not guarantee any response time, result, fix, restoration, refund, or resolution, except where required by applicable law or platform rules.

We may suspend or terminate your access to the Services or these Terms at any time if we believe you violated these Terms, Additional Terms, platform rules, law, or the rights of FXG, users, platforms, partners, or third parties. We may also terminate or suspend access where needed for security, operations, legal compliance, support limitations, inactivity, business changes, or discontinuation of a Service.

You may stop using the Services at any time. Stopping use does not entitle you to a refund or compensation except where required by applicable law or platform rules.

13. Beta, testing, and pre-release services

Beta, playtest, closed test, early access, experimental, preview, and pre-release Services may be incomplete, unstable, unavailable, confidential, or contain errors. We may change, reset, wipe, suspend, or discontinue them at any time.

We may collect and use feedback, diagnostics, crash reports, screenshots, recordings, telemetry, performance data, device and hardware information, and communications about tests as described in our Privacy Policy.

Unless we say otherwise in writing, beta or pre-release access does not guarantee access to any final Service, reward, purchase, progress, data, feature, or content.

Unless we expressly say otherwise in writing, beta and pre-release Services, access keys, builds, features, content, communications, screenshots, recordings, gameplay, documentation, feedback, and related information are FXG confidential information. You must not disclose, publish, stream, record, screenshot, share, transfer access to, reverse engineer, benchmark, or discuss confidential beta or pre-release materials except as we expressly permit in writing.

14. Feedback and ideas

If you send us feedback, ideas, suggestions, bug reports, concepts, designs, proposals, or other submissions, you grant FXG a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use them for any purpose without restriction, attribution, approval, or compensation, except where prohibited by law.

Do not send us confidential information, trade secrets, or materials you do not want us to use.

15. Recording, streaming, and fan content

Unless a Service-specific rule says otherwise, you may record, stream, and publish gameplay video or screenshots of the Services for personal or creator purposes, including monetized videos or streams on video-sharing or streaming platforms, provided that you comply with these Terms, platform rules, applicable law, and any fan-content or brand guidelines we publish.

This permission does not allow you to use FXG intellectual property outside gameplay-related content, imply sponsorship or endorsement, use cheats or unauthorized software, disclose confidential or pre-release content, sell game assets, or create products that compete with or substitute for the Services.

This permission does not allow you to use gameplay video, screenshots, audio, music, voices, characters, artwork, animations, visual style, game assets, or other FXG content to train, fine-tune, evaluate, test, improve, or develop AI, machine learning, large language, generative, image, video, voice, music, audio, or similar models or systems, except as expressly authorized by FXG in writing.

We may revoke or limit this permission at any time for specific content, Services, users, regions, platforms, or uses.

16. Intellectual property complaints

If you believe content in the Services infringes your intellectual property rights, send a notice to legal@fx.gl that includes:

your physical or electronic signature, or the signature of a person authorized to act for the rights owner;
identification of the copyrighted work, trademark, or other intellectual property right you claim is infringed, or a representative list if multiple works are involved;
identification of the material you claim is infringing and information reasonably sufficient for us to locate it;
your name, address, telephone number, and email address;
a statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law;
a statement that the information in your notice is accurate and that you are the rights owner or authorized to act for the rights owner; and
any other information required by applicable law.

We may reject, delay, or take no action on notices that are incomplete, inaccurate, abusive, unsupported, or not sent by the rights owner or an authorized representative. We may remove or disable content and may terminate repeat infringers where appropriate.

Submitting false, misleading, or abusive complaints may result in liability and enforcement action.

If your User Content is removed or disabled because of an intellectual property complaint and you believe the removal was a mistake or that you have the right to use the content, you may send a counter-notice to legal@fx.gl that includes your physical or electronic signature, identification of the removed content and where it appeared, your name and contact information, a statement under penalty of perjury or equivalent legal responsibility that you have a good-faith belief the content was removed or disabled by mistake or misidentification, and your consent to the jurisdiction and process required by applicable law. Where a DMCA-style process applies, we may restore the content after the legally required waiting period unless the complaining party tells us that it has started a court action to restrain the alleged infringement. We may reject, delay, or take no action on incomplete, inaccurate, abusive, unsupported, or unlawful counter-notices.

17. No warranties

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by applicable law, FXG and its affiliates, licensors, partners, service providers, and platform providers disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, security, accuracy, availability, compatibility, and preservation of data, progress, accounts, Virtual Content, or User Content.

We do not warrant that matchmaking, rankings, leaderboards, competitive integrity, game balance, drop rates, random mechanics, economy systems, rewards, progression, pricing, availability, moderation, anti-cheat, fraud prevention, recommendations, personalization, support, or enforcement decisions will meet your expectations, be fair in every circumstance, be free from errors, or produce any particular outcome.

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

18. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, FXG and its affiliates, officers, directors, employees, contractors, licensors, partners, service providers, and platform providers will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or similar damages, or for loss of profits, revenue, goodwill, data, accounts, progress, Virtual Content, business, opportunity, or reputation, arising from or related to the Services or these Terms, even if we were advised that such damages were possible.

To the maximum extent permitted by applicable law, FXG’s aggregate liability for all claims arising from or related to the Services or these Terms will not exceed USD 100, regardless of the number of claims, events, Services, purchases, or legal theories involved.

The limitations and exclusions in these Terms apply even if any limited remedy fails of its essential purpose.

19. Indemnity

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless FXG and its affiliates, officers, directors, employees, contractors, licensors, partners, service providers, and platform providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

your use or misuse of the Services;
your User Content, feedback, or communications;
your breach of these Terms, Additional Terms, platform rules, or law;
your violation of another person’s rights;
your fraud, cheating, unauthorized software, account sharing, chargebacks, or abusive conduct; or
activity through your account, device, or credentials.

We may control the defense and settlement of any claim subject to indemnity, and you agree to cooperate with us.

You must promptly notify us of any claim, demand, notice, subpoena, request, investigation, or proceeding that may give rise to an indemnity obligation under these Terms. Your failure to provide prompt notice does not relieve you of your indemnity obligations except to the extent we are materially prejudiced by the delay.

You may not settle any claim subject to indemnity without our prior written consent if the settlement admits fault, imposes obligations or liability on FXG or any indemnified party, restricts our rights, requires payment by us, or does not fully release the indemnified parties from the claim.

20. Force majeure

FXG will not be liable for any delay, failure, interruption, loss, or damage caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, power failures, internet or telecommunications failures, cloud provider failures, hosting failures, DNS failures, platform or app store outages, payment provider failures, cyberattacks, denial-of-service attacks, malware, security incidents, governmental action, sanctions, export restrictions, court orders, regulatory action, changes in law, or failures by suppliers, contractors, service providers, platforms, or other third parties.

21. Governing law and disputes

These Terms and any dispute or claim arising from or related to these Terms or the Services are governed by the laws of Abu Dhabi Global Market and, to the extent applicable, the federal laws of the United Arab Emirates, without regard to conflict-of-law rules.

Subject to any mandatory consumer rights that apply to you, the parties expressly submit and consent to the exclusive jurisdiction of the Abu Dhabi Global Market Courts for disputes arising from or related to these Terms or the Services, and these Terms constitute the written agreement required to give the Abu Dhabi Global Market Courts jurisdiction to the maximum extent permitted by applicable law.

Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence, or of the right to bring proceedings before the courts of that country where such rights are non-waivable. For consumers in the EU and UK, the class-action and representative-action waiver, the jury-trial waiver, and the exclusive jurisdiction of the Abu Dhabi Global Market Courts do not apply, and the mandatory consumer law and courts of the consumer’s residence prevail (see the EU/UK Consumer Addendum). This protection applies by virtue of this paragraph and the statutory-rights paragraph at the beginning of these Terms in any event.

Before starting formal proceedings, you agree to contact support@fx.gl and try to resolve the dispute informally for at least 60 days. Either party may seek urgent injunctive, equitable, or protective relief at any time where necessary to protect intellectual property, confidential information, security, users, the Services, or legal rights.

If mandatory law gives you the right to bring a claim in another court or under another law, nothing in these Terms limits that mandatory right.

To the maximum extent permitted by applicable law, you and FXG agree that each party may bring claims against the other only in an individual capacity and not as a claimant or class member in any class, collective, representative, consolidated, mass, private attorney general, or similar proceeding. This does not limit any non-waivable right you may have under applicable law.

To the maximum extent permitted by applicable law, you and FXG waive any right to a jury trial in any dispute, claim, or proceeding arising from or related to these Terms or the Services. This does not limit any non-waivable right you may have under applicable law.

22. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms and update the “Last updated” date. Changes apply when posted unless we state otherwise or applicable law requires a different process.

Where required by applicable law or platform rules, we will provide the notice of material changes that those rules require before the changes take effect. Changes will not reduce your non-waivable consumer rights. Your continued use of the Services after changes take effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

We may require you to expressly accept material changes, for example through an in-app prompt, account prompt, checkbox, platform flow, or other acceptance process, before continuing to use the Services.

23. Notices

We may provide notices to you through the Services, in-game messages, account messages, email, platform messages, store pages, website postings, push notifications, or other reasonable methods. Notices are effective when posted, sent, or made available, unless the notice says otherwise or applicable law requires otherwise.

You may send legal notices to legal@fx.gl. Support requests should be sent to support@fx.gl. A notice sent to a support address may not constitute legal notice unless we expressly confirm that it has been accepted as legal notice.

You are responsible for keeping your account and contact information accurate and for checking notices we send or make available.

24. General provisions

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganization, sale of assets, financing, corporate restructuring, or operation of the Services.

If any part of these Terms is found invalid or unenforceable, that part will apply only to the maximum extent permitted by law, and the remaining parts will remain in effect.

If we do not enforce a provision, that does not waive our right to enforce it later. Any waiver must be in writing and signed by an authorized representative of FXG.

The headings in these Terms are for convenience only and do not affect interpretation.

Nothing in these Terms creates any employment, contractor, agency, partnership, joint venture, fiduciary, franchise, or representative relationship between you and FXG. You are not entitled to compensation, wages, salary, benefits, reimbursement, or expenses for using, testing, promoting, streaming, reviewing, moderating, reporting on, or contributing to the Services unless you have a separate written agreement signed by FXG.

FXG’s affiliates, officers, directors, employees, contractors, licensors, partners, service providers, platform providers, and other indemnified or protected parties under these Terms are intended third-party beneficiaries of the protections, disclaimers, limitations, releases, and indemnities that apply to them, and may enforce those terms to the maximum extent permitted by applicable law.

Sections that by their nature should survive termination will survive, including sections concerning ownership, license restrictions, anti-cheat and enforcement, User Content licenses, public and private communications, community rules, Virtual Content and purchases, third-party services, beta confidentiality, feedback, fan content, intellectual property complaints, no warranties, limitations of liability, indemnity, force majeure, governing law and disputes, notices, third-party beneficiaries, no employment or agency, assignment, severability, waiver, language, and any accrued rights or obligations.

These Terms, together with the Privacy Policy and any Additional Terms, are the entire agreement between you and FXG regarding the Services.

25. Language

These Terms may be translated into other languages. If there is a conflict between the English version and a translated version, the English version controls unless applicable law requires otherwise.

26. Contact

For support questions, contact:

support@fx.gl

For legal notices or questions about these Terms, contact:

legal@fx.gl

Part B — Joyplix Portal Terms

These Joyplix Portal Terms (“Portal Terms”) govern your access to and use of the Joyplix Portal, Joyplix Coins, User Wallets, Partner Games, Partner-Sourced Content, portal stores, listings, subscriptions, promotions, and related features provided by FX GAMES FZ LLC (“FXG”, “we”, “us”, or “our”).

These Portal Terms apply together with the FXG Terms of Service, the Privacy Policy, the Joyplix Payment and Refund Policy, the EU/UK Consumer Addendum (for consumers resident in the EU/EEA or the UK), any Joyplix Community Guidelines that FXG publishes in the future for community features, and any additional terms, rules, offer terms, promotion terms, or Partner Game rules that apply to a specific feature, purchase, item, game, event, or transaction. If these Portal Terms conflict with the FXG Terms of Service, these Portal Terms control for Joyplix-specific matters, and the FXG Terms of Service continues to apply to everything else.

By accessing Joyplix, registering for Joyplix, buying or using Joyplix Coins, using a User Wallet, accessing a Partner Game, or obtaining Partner-Sourced Content, you agree to these Portal Terms. If you do not agree, do not use Joyplix.

1. What Joyplix is

Joyplix is a portal operated by FXG that may allow users to:

access games, experiences, stores, listings, and content;
buy, receive, hold, and use Joyplix Coins;
use Joyplix Coins to obtain Partner-Sourced Content or other Virtual Content;
access games and content created, operated, or provided by third-party developers, publishers, creators, or other partners;
participate in promotions, events, rewards, subscriptions, or other portal features.

Joyplix is part of the Services under the FXG Terms of Service.

2. Definitions

“Additional Terms” has the meaning given in the FXG Terms of Service.

“Bonus Coins” means Joyplix Coins that are granted for free, as a promotion, bonus, reward, test grant, goodwill credit, referral incentive, coupon, compensation, manual adjustment, or other non-paid allocation.

“FXG Terms” means the FXG Terms of Service.

“Joyplix Coins”, “Portal Coins”, or “Coins” means the internal virtual units that may be credited to your User Wallet and redeemed only against content and services that FXG provides within Joyplix, including Partner-Sourced Content that FXG licenses to users. Joyplix Coins are Virtual Content under the FXG Terms.

“Partner” means a third-party developer, publisher, or creator that creates, supplies, licenses, and helps operate games, content, and items that FXG makes available to users through Joyplix. Partners supply content, licenses, and services to FXG. Partners do not sell content or items to users, do not receive user funds, and are not the users’ counterparty; FXG is the seller and provider of record to users.

“Partner Game” means a game, world, experience, application, mini-game, service, or other interactive content made available through Joyplix by or for a Partner.

“Partner-Sourced Content” means Virtual Content (any digital item, feature, access right, subscription, unlock, upgrade, cosmetic, or other digital benefit usable in a Partner Game) that is created or supplied by a Partner and that FXG makes available to, and provides to, users. All Partner-Sourced Content is licensed to users by FXG as principal; the Partner supplies it to FXG.

“Paid Coins” means Joyplix Coins purchased by a user through a valid payment that has not been refunded, charged back, reversed, disputed, declined, determined to be fraudulent, or otherwise invalidated.

“User Wallet” means an internal virtual account record used only to record and display Joyplix Coins inside Joyplix. A User Wallet is not a bank account, payment account, deposit account, stored value facility, money transmission account, e-money account, crypto-asset wallet, or financial product.

“Virtual Content” has the meaning given in the FXG Terms.

3. Eligibility

You must meet the eligibility requirements in the FXG Terms to use Joyplix. Some Joyplix features, purchases, Partner Games, Partner-Sourced Content, subscriptions, payment methods, promotions, or support options may be limited by country, region, age, account status, parental controls, platform, payment provider, law, sanctions, export controls, tax, safety, security, or compliance requirements.

We may refuse, restrict, suspend, or discontinue access to Joyplix, Joyplix Coins, User Wallets, Partner Games, Partner-Sourced Content, payment features, or other Joyplix features where we believe it is necessary or appropriate for legal, sanctions, export-control, licensing, platform, payment, tax, security, safety, operational, technical, business, or compliance reasons.

4. User Wallet

Your User Wallet is an internal record of Joyplix Coins associated with your Joyplix account.

Your User Wallet may show:

Paid Coins;
Bonus Coins;
spent Coins;
pending, reversed, expired, revoked, or adjusted Coins;
transaction history or other wallet-related information.

Wallet information shown in the interface may be delayed, rounded, estimated, incomplete, or subject to adjustment. Our internal records, payment provider records, and applicable Partner Game entitlement records determine your final Joyplix Coin balance, purchases, redemptions, reversals, refunds, entitlements, and adjustments, except where applicable law requires otherwise.

You may not transfer, sell, gift, assign, pledge, sublicense, rent, lend, broker, exchange, cash out, or otherwise dispose of a User Wallet or User Wallet balance outside the Services or except as we expressly allow in writing.

5. Joyplix Coins

Joyplix Coins are licensed digital content. They are not sold to you as property.

Joyplix Coins:

have no cash value to you;
are not money, legal tender, electronic money, stored value, a deposit, a payment instrument, a security, a commodity, a crypto-asset, or a financial instrument;
cannot be withdrawn, redeemed, refunded, transferred, exchanged, sold, or traded for money or anything of value, except where we expressly allow it or where required by applicable law or platform rules;
may be used only inside Joyplix, in Partner Games and participating Services, to obtain content and services provided by FXG;
may be managed, regulated, controlled, modified, rebalanced, removed, repriced, or discontinued by us as allowed by the FXG Terms and these Portal Terms.

You cannot redeem, withdraw, transfer, or exchange Coins for money or anything of value. Any internal accounting treatment of Coins is solely for FXG’s records and does not give you any monetary claim, cash-out right, ownership interest, or property right in Coins.

Coins are redeemed only against content and services provided by FXG within Joyplix, and are not accepted by any Partner or third party. When you use Coins, FXG provides you the corresponding content or service as principal (including Partner-Sourced Content, which FXG licenses to you). Buying Coins does not itself obtain any specific content; content is provided when the applicable number of Coins is deducted for it.

6. Buying Joyplix Coins

You may be able to buy Joyplix Coins through Joyplix, a platform, store, payment provider, card processor, wallet provider, or other authorized payment method that we make available.

Coin packages, prices, quantities, availability, taxes, fees, payment methods, currencies, and promotions may vary by country, region, platform, store, payment method, account status, time, and other factors. We may change or discontinue Coin packages, pricing, promotions, or availability at any time, except where applicable law or platform rules require otherwise.

Prices may be displayed in a local currency. Payment providers, platforms, stores, banks, card issuers, wallets, or other third parties may apply currency conversion, foreign transaction fees, payment channel fees, taxes, or other charges that we do not control.

Joyplix Coins are credited after we or our payment provider determine that the payment was successful. If a payment is delayed, declined, reversed, charged back, disputed, refunded, identified as fraudulent, unauthorized, or otherwise invalid, we may delay, withhold, revoke, remove, or adjust the related Joyplix Coins and any resulting Partner-Sourced Content, Virtual Content, access, rewards, account benefits, progression, or wallet balance.

7. Spending Joyplix Coins

You may be able to use Joyplix Coins to obtain Partner-Sourced Content, FXG items, subscriptions, listings, unlocks, access rights, or other Virtual Content inside Joyplix and participating Services or Partner Games.

When you choose to use Joyplix Coins for Partner-Sourced Content or other Virtual Content, the number of Coins shown at the time of confirmation will be deducted from your User Wallet if the transaction is successful. Once deducted, Coins are considered spent and are not refundable except where required by applicable law, platform rules, or the applicable refund policy.

Partner-Sourced Content may be permanent, temporary, consumable, subscription-based, limited, event-based, time-limited, account-bound, game-bound, or subject to other restrictions disclosed in Joyplix, in the Partner Game, or in the relevant offer.

8. Partner Games and Partner-Sourced Content

Partner-Sourced Content is created or supplied by Partners and made available to you by FXG. FXG is your counterparty and the seller and provider of record for that content. FXG may remove, suspend, or change content for legal, safety, quality, technical, operational, or business reasons.

Partner Games and Partner-Sourced Content may have additional rules, age ratings, content policies, gameplay terms, subscription terms, support processes, regional restrictions, technical requirements, or other conditions. You must comply with those rules when using the relevant Partner Game or Partner-Sourced Content.

We may remove, suspend, restrict, disable, modify, or stop supporting any Partner Game or Partner-Sourced Content for legal, compliance, safety, security, payment, fraud, quality, operational, technical, business, or partner-related reasons. If a Partner Game or Partner-Sourced Content is removed, changed, discontinued, unavailable, unsupported, or restricted, you may lose access to related Partner-Sourced Content, Virtual Content, progress, features, subscriptions, or benefits. Except where required by applicable law, platform rules, or the applicable refund policy, you are not entitled to a refund, replacement, transfer, or compensation for such loss.

9. Bonus Coins and promotions

We may grant Bonus Coins or other promotional Virtual Content at our discretion. Bonus Coins may be limited by country, account, platform, feature, Partner Game, item type, promotion, time period, quantity, or other conditions.

Bonus Coins:

have no cash value to you;
are not refundable;
may expire;
may be limited to specific uses;
may be revoked or adjusted if granted by mistake, obtained through abuse, or used in violation of these Portal Terms, the FXG Terms, promotion terms, or law;
may be treated differently from Paid Coins for refunds, reversals, chargebacks, and other purposes.

Promotion-specific terms may apply and may override this section for that promotion.

10. Refunds, reversals, and chargebacks

Unspent Coins are refundable only to the extent required by an applicable statutory withdrawal or refund right (see the Payment and Refund Policy). Once Coins are spent to obtain content that has been supplied, that content is not refundable except where required by law or where a non-waivable remedy applies. Paid Coins may expire, be discontinued, or be converted into replacement Virtual Content on the terms disclosed when they are obtained or in a later notice, to the maximum extent permitted by applicable law. FXG may apply dormancy, unclaimed-property, account-closure, and similar rules where required or permitted by law.

If a payment used to obtain Joyplix Coins is reversed, charged back, disputed, refunded, declined, fraudulent, unauthorized, or otherwise invalid, we may:

remove the related Joyplix Coins from your User Wallet;
remove, disable, suspend, reverse, adjust, or revoke any Partner-Sourced Content, Virtual Content, subscriptions, access, benefits, rewards, progression, upgrades, or other value obtained using those Coins;
create a negative Coin balance or require repayment where permitted by applicable law and platform rules;
suspend, restrict, or terminate your account or access to Joyplix;
report suspected fraud, abuse, or unauthorized activity to payment providers, platforms, law enforcement, or other relevant parties where appropriate.

If you believe a payment or Coin transaction was unauthorized or incorrect, contact support@fx.gl before initiating a chargeback where reasonably possible.

11. Fraud, abuse, and invalid activity

You must not use Joyplix, Joyplix Coins, User Wallets, Partner Games, Partner-Sourced Content, promotions, payment systems, refunds, chargebacks, or other features for fraud, laundering value, gambling, reward farming, account farming, botting, self-dealing, collusion, manipulation, scams, or invalid activity.

Examples of prohibited activity include:

using stolen, unauthorized, or disputed payment methods;
buying Coins, spending Coins, and then filing false chargebacks;
creating or controlling multiple accounts to farm Bonus Coins or promotions;
using bots or fake accounts to generate Partner-Sourced Content purchases or Partner Game activity;
exchanging Joyplix Coins or Partner-Sourced Content for cash or goods outside Joyplix;
using Partner Games or Partner-Sourced Content to move value between accounts or parties;
manipulating prices, listings, or transaction flows to create artificial revenue;
offering or accepting compensation to create invalid spend, engagement, reviews, or activity.

We may investigate, reverse, withhold, adjust, suspend, or terminate accounts, balances, Partner-Sourced Content, access, rewards, or transactions associated with suspected invalid activity.

12. Internal records

Our internal ledger, entitlement systems, fraud systems, support records, and payment provider records are used to determine Joyplix Coin balances, purchases, usage, Partner-Sourced Content entitlements, refunds, reversals, chargebacks, fraud, promotions, adjustments, and related account activity, except where applicable law requires otherwise.

Statistics, balances, transaction histories, receipts, or other information displayed in Joyplix may be preliminary, delayed, estimated, rounded, or subject to adjustment.

13. Changes to Joyplix

We may update, modify, suspend, discontinue, replace, remove, reprice, rebalance, or restrict Joyplix, Joyplix Coins, User Wallets, Partner Games, Partner-Sourced Content, stores, listings, subscriptions, promotions, features, payment methods, or support at any time, with or without notice, except where applicable law or platform rules require otherwise.

We may update these Portal Terms from time to time as described in the FXG Terms.

14. Support

For Joyplix support, contact support@fx.gl.

Support is provided at our discretion, except where required by applicable law or platform rules. We may require account information, transaction IDs, receipts, payment provider references, screenshots, device information, or other information reasonably needed to investigate your request.

15. Your statutory rights

Nothing in these terms limits or excludes any non-waivable statutory rights you have under the mandatory consumer-protection or data-protection law of your country of residence, including rights to refunds, remedies for non-conforming digital content, or rights of withdrawal. Where such rights apply, they prevail over any conflicting term.

Part C — Joyplix Payment and Refund Policy

This Joyplix Payment and Refund Policy (“Policy”) explains how payments, Joyplix Coin purchases, refunds, reversals, chargebacks, and payment-related adjustments work on Joyplix.

This Policy applies together with the FXG Terms of Service, the Joyplix Portal Terms, the Privacy Policy, the EU/UK Consumer Addendum (for consumers resident in the EU/EEA or the UK), and any additional terms that apply to a specific purchase, offer, platform, store, payment method, promotion, Partner Game, or Partner-Sourced Content.

If this Policy conflicts with the FXG Terms of Service or the Joyplix Portal Terms for a Joyplix payment matter, this Policy controls for that payment matter.

1. Payment providers

Payments may be processed by app stores, platforms, card networks, banks, wallet providers, local payment methods, or other third-party payment providers that we make available.

Card and wallet payments made directly on Joyplix are processed by a third-party payment processor and, for card payments, a licensed card acquirer, both identified at checkout. FXG is the seller and merchant of record for what you buy; the processor and the acquirer process the payment on FXG’s behalf and are not the seller. Your payment data may be transferred to, processed, and stored on systems located outside the United Arab Emirates, including in the European Economic Area and the United States, as described in the FXG Privacy Policy; by paying on Joyplix you consent to that processing to the extent your consent is required by applicable law.

Those providers may apply their own terms, privacy notices, payment rules, refund rules, chargeback rules, parental controls, identity checks, sanctions screening, fees, currency conversion, taxes, and account requirements. We do not control third-party payment systems.

We may add, remove, suspend, or change payment methods at any time, except where applicable law or platform rules require otherwise.

2. Prices, currencies, taxes, and fees

Prices may be displayed in your local currency or another currency made available at checkout. Coin packages, Partner-Sourced Content prices, subscriptions, bundles, taxes, fees, exchange rates, and payment methods may vary by country, region, platform, store, account, time, promotion, and payment method.

The final amount charged to your payment method may include or be affected by:

taxes, VAT, GST, sales tax, digital services tax, or similar charges;
app store, platform, or payment channel fees;
bank, card issuer, wallet, or payment provider fees;
currency conversion or foreign transaction fees;
local pricing, promotions, discounts, or limited-time offers.

Your payment provider, bank, card issuer, app store, platform, wallet, or local payment method may apply additional fees or conversion rates that we do not control.

FXG will disclose taxes and mandatory charges at checkout to the extent required by applicable law and will account for taxes in the manner required by the relevant tax rules. The tax treatment of a Coin purchase or redemption may vary by jurisdiction and transaction.

3. Joyplix Coin purchases

When you buy Joyplix Coins, you acquire from FXG a limited license to obtain content and services provided by FXG. FXG is the seller and merchant of record for the purchase. No Partner accepts Coins or becomes your counterparty merely because its content appears on Joyplix.

Joyplix Coins are delivered when they are credited to your User Wallet or otherwise made available to your account.

A purchase of Joyplix Coins does not by itself obtain any Partner-Sourced Content or Partner Game entitlement. FXG provides you Partner-Sourced Content only when the applicable number of Joyplix Coins is successfully deducted from your User Wallet for that content.

4. Failed, delayed, or incomplete payments

A payment may fail, be delayed, or remain pending because of payment provider rules, authentication requirements, bank review, fraud screening, card network issues, technical issues, sanctions or compliance checks, insufficient funds, incorrect payment information, or other reasons.

We may delay crediting Joyplix Coins or delivering Virtual Content until we or our payment provider determine that the payment is successful.

If you are charged but Joyplix Coins are not credited within a reasonable time, contact support@fx.gl and include the transaction ID, receipt, payment provider reference, account ID, and any relevant screenshots.

5. Final sales and refunds

Unspent Coins may be withdrawn or refunded within any applicable statutory withdrawal period. For content supplied immediately when you spend Coins, the withdrawal right is lost only if, at the moment of spending, you gave (i) prior express consent to immediate supply and (ii) a separate acknowledgement that you thereby lose the withdrawal right, and we provided confirmation on a durable medium. As seller of record, FXG provides the statutory remedies for non-conforming digital content and does not exclude or limit them.

We may deny a refund request if:

Joyplix Coins have already been spent;
the related Partner-Sourced Content, Virtual Content, subscription, access, or benefit has already been delivered, used, consumed, activated, or made available;
the request appears fraudulent, abusive, excessive, or inconsistent with this Policy;
the purchase was made through a platform or app store that requires refunds to be handled through that platform or app store;
the request is outside the applicable refund period;
applicable law, platform rules, or payment provider rules do not require a refund.

Nothing in this Policy limits any non-waivable rights you may have under applicable consumer law.

6. Statutory refunds and platform refunds

If applicable law gives you a non-waivable right to a refund, cancellation, withdrawal, or remedy, we will honor that right according to the applicable legal requirements.

If a purchase was made through Apple, Google, Steam, Epic Games Store, a console platform, another app store, or another platform, that platform’s refund process and rules may apply. You may need to request a refund directly from that platform.

If a platform, payment provider, card network, bank, or other third party refunds, reverses, or cancels a payment, we may remove the related Joyplix Coins, Partner-Sourced Content, subscriptions, Virtual Content, access, progression, rewards, account benefits, or wallet balance.

7. Chargebacks and payment disputes

If you believe a payment is unauthorized, incorrect, duplicated, or otherwise problematic, contact support@fx.gl before initiating a chargeback where reasonably possible. We will review the issue and may request additional information.

If a payment is disputed, charged back, reversed, refunded, declined, fraudulent, unauthorized, or otherwise invalid, we may:

remove the related Joyplix Coins from your User Wallet;
remove, disable, reverse, adjust, or revoke Partner-Sourced Content, Virtual Content, subscriptions, access, rewards, progression, upgrades, or other benefits obtained with those Coins;
create a negative Joyplix Coin balance or require repayment where permitted by law and platform rules;
suspend, restrict, or terminate your account or access to payment features;
refuse future purchases or require additional verification;
provide evidence to payment providers, card networks, platforms, or law enforcement where appropriate.

Filing a false or abusive chargeback may result in account restrictions, loss of access to Joyplix, removal of Joyplix Coins and Partner-Sourced Content, and other enforcement actions.

8. Unauthorized purchases and minors

By purchasing Coins or making any other real-money transaction, you represent that you have reached the age of majority in your jurisdiction, or that you do so through, and with the consent of, your parent or legal guardian, where permitted by applicable law, platform rules, payment provider rules, and parental-control settings. We rely on that representation and on any age or parental-control checks that platforms or payment providers apply; we do not independently verify your age at checkout except where applicable law or platform rules require it.

Parents and legal guardians are responsible for purchases, payment activity, and use of payment credentials by minors under their supervision, except where applicable law says otherwise.

If you believe a minor made an unauthorized purchase, contact support@fx.gl as soon as possible and provide the transaction ID, receipt, account details, and any information needed to investigate the request.

9. Bonus Coins and promotional credits

Bonus Coins, coupons, promotional credits, free credits, test credits, goodwill grants, referral rewards, and similar non-paid items have no cash value to you, are not refundable, may expire, may be limited to specific uses, and may be revoked or adjusted if granted by mistake, obtained through abuse, or used in violation of the applicable terms.

Unless we expressly state otherwise, Bonus Coins are not eligible for cash refunds, replacement, or compensation.

10. Refund method and timing

If we approve a refund, we will usually process it to the original payment method or through the platform or payment provider used for the purchase, unless another method is required or permitted by applicable law, platform rules, or payment provider rules.

Refund timing depends on payment providers, banks, card networks, app stores, platforms, and local payment methods. We do not control how long third parties take to post a refund to your account.

We may deduct or withhold amounts where required by law, payment provider rules, platform rules, tax rules, fraud prevention requirements, or chargeback processes.

11. No user cash-out

Users cannot withdraw, cash out, sell, exchange, transfer, or redeem Joyplix Coins for money or anything of value, except where we expressly allow it or where required by applicable law.

Separate business-to-business arrangements do not create any user right to cash out Joyplix Coins.

12. Contact

For payment and refund support, contact support@fx.gl.

Include your account ID, transaction ID, receipt, payment provider reference, purchase date, amount, currency, and a clear description of the issue.

Part D — EU/UK Consumer Addendum

This EU/UK Consumer Addendum (“Addendum”) sets out additional rights and information that apply to you if you are a consumer resident in the European Union or European Economic Area (“EU/EEA”) or in the United Kingdom (“UK”). It supplements, and where it conflicts prevails over, the FXG Terms of Service, the Joyplix Portal Terms, and the Joyplix Payment and Refund Policy for those consumers.

In this Addendum, “consumer” means a natural person who is acting for purposes that are wholly or mainly outside that person’s trade, business, craft, or profession. Capitalized terms that are not defined here have the meaning given to them in the FXG Terms of Service and the Joyplix Portal Terms.

1. Scope and precedence

This Addendum applies to you if you are a consumer resident in the EU/EEA or the UK and you access Joyplix, register for Joyplix, buy or use Joyplix Coins, use a User Wallet, access a Partner Game, or obtain Partner-Sourced Content or other Virtual Content.

This Addendum forms part of the Additional Terms under the FXG Terms of Service. Where any provision of this Addendum conflicts with the FXG Terms of Service, the Joyplix Portal Terms, or the Joyplix Payment and Refund Policy, this Addendum prevails for consumers within its scope, to the extent of the conflict.

Nothing in this Addendum, the FXG Terms of Service, the Joyplix Portal Terms, or the Joyplix Payment and Refund Policy limits or excludes any mandatory rights you have under the consumer-protection law of your country of residence. Where the mandatory consumer law of your country of residence gives you rights that are more protective than those set out in this Addendum, those mandatory local rights prevail over both this Addendum and the general terms.

2. Who you are contracting with (trader identity)

For the purposes of Directive 2011/83/EU on consumer rights (the “Consumer Rights Directive”) as implemented in your country, and the equivalent UK pre-contract information rules, the trader, seller, and provider of record for all content, features, items, and services made available through Joyplix is:

Legal name: FX GAMES FZ LLC (“FXG”).
Legal form: Free Zone Limited Liability Company.
Licensing authority and licence number: licensed by the Creative Media Authority, Abu Dhabi, Licence No. B.L. 1313/26.
Geographic registered address: Yas Creative Hub, Building 4, P2, Abu Dhabi, United Arab Emirates (PO Box 769642).
Support email: support@fx.gl
Legal notices email: legal@fx.gl

FXG is the provider and seller of record of content, features, items, and services made available through Joyplix, including content FXG licenses from third-party suppliers. Joyplix Coins are redeemed only against content and services provided by FXG; no Partner accepts Coins or becomes your counterparty merely because its content appears on Joyplix.

The main characteristics of the content and services, the total price inclusive of taxes, and the applicable payment, delivery, and performance arrangements are disclosed to you before you place an order, in the relevant Joyplix interface, checkout, store page, or offer terms (see also section 5).

3. Your right of withdrawal (14 days)

As a consumer resident in the EU/EEA or the UK, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive and, in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.1 Withdrawal period for the purchase of Joyplix Coins

The withdrawal period is 14 days from the day on which the contract for the supply of Joyplix Coins is concluded. Within that period, you may withdraw from the purchase of Joyplix Coins that remain unspent, and we will refund the amount you paid for those unspent Coins in accordance with section 3.4.

3.2 How to exercise your right of withdrawal (model instruction)

To exercise the right of withdrawal, you must inform us of your decision to withdraw by a clear statement before the withdrawal period expires. You may:

send an email to support@fx.gl with the subject line “Withdrawal”, stating your decision to withdraw and identifying the purchase (for example by transaction ID, order reference, account ID, purchase date, and amount); or
send a letter to FX GAMES FZ LLC, Yas Creative Hub, Building 4, P2, Abu Dhabi, United Arab Emirates (PO Box 769642); or
use the model withdrawal form set out in section 3.3 (its use is optional).

You may use any other unambiguous statement of your decision to withdraw. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without undue delay.

3.3 Model withdrawal form

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: FX GAMES FZ LLC, Yas Creative Hub, Building 4, P2, Abu Dhabi, United Arab Emirates (PO Box 769642); email: support@fx.gl

I/We () hereby give notice that I/We () withdraw from my/our () contract for the supply of the following digital content/service ():

— Description of the purchase (e.g. Joyplix Coins package): ____________________

— Transaction ID / order reference: ____________________

— Ordered on () / received on (): ____________________

— Name of consumer(s): ____________________

— Address of consumer(s): ____________________

— Account ID / email associated with the account: ____________________

— Signature of consumer(s) (only if this form is submitted on paper): ____________________

— Date: ____________________

(*) Delete as appropriate.

3.4 Effects of withdrawal and refunds

If you validly withdraw from the purchase of unspent Joyplix Coins, we will reimburse the amount you paid for those unspent Coins without undue delay, and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement to the extent it corresponds to Coins that have already been spent as described in section 3.5.

3.5 Digital content supplied immediately: loss of the right of withdrawal

Joyplix Coins can be spent to obtain digital content or a digital service that is supplied immediately. Under the Consumer Rights Directive and the UK Consumer Contracts Regulations, the right of withdrawal for such immediately-supplied digital content is lost only where all of the following have occurred, captured at the moment you spend Coins and separately for each item:

you gave prior express consent to the supply beginning before the end of the withdrawal period;
you acknowledged, by a separate affirmation, that you thereby lose your right of withdrawal for that content; and
we provided you with confirmation of that consent and acknowledgement on a durable medium.

We capture these affirmations, per item, at the moment you choose to spend Coins to obtain the content or service. Where any of these three steps has not been completed for a particular item, your right of withdrawal for that item is not affected, and you may exercise it as described in this section.

Your right of withdrawal in respect of Coins that remain unspent is preserved throughout the withdrawal period, regardless of any consent or acknowledgement you give when spending other Coins.

4. Statutory conformity and remedies for digital content

FXG, as the seller and provider of record, is responsible to you for the conformity of the digital content and digital services you obtain through Joyplix, including Partner-Sourced Content. This responsibility applies regardless of the arrangements between FXG and its Partners.

For consumers in the EU/EEA, Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services (the “Digital Content Directive”), as implemented in your country, applies. For consumers in the UK, the Consumer Rights Act 2015 applies. Under those rules, the digital content and digital services you obtain must, among other things, be as described, fit for their purpose, of satisfactory quality, and match any pre-contract information and trial version provided, and must be supplied with updates as required by law.

If the digital content or digital service is not in conformity, you are entitled to the statutory remedies, which may include:

having the content or service brought into conformity (for example, by repair or replacement, or by providing a conforming supply) within a reasonable time and without significant inconvenience to you;
a proportionate reduction in the price; and/or
a refund through termination of the contract,

in each case as and to the extent provided by the applicable law, and subject to the conditions and sequence set out in that law. Where UK law applies, this includes the right to a repair or replacement and, where applicable, the short-term right to reject and the final right to a price reduction.

These statutory conformity rights and remedies cannot be excluded or limited. Any provision of the FXG Terms of Service, the Joyplix Portal Terms, or the Joyplix Payment and Refund Policy that would exclude or limit them does not apply to you to that extent. To request a remedy, contact support@fx.gl with your account ID, the transaction ID, and a description of the non-conformity.

5. Refunds, pricing transparency, and taxes

Before you place an order, we disclose the main characteristics of the content or service, the total price inclusive of all taxes, and, where an additional charge cannot reasonably be calculated in advance, the manner in which the price is to be calculated. If there are any additional delivery, payment, or other charges, we disclose them, or state that they may be payable, before you place your order.

Prices shown to EU/EEA and UK consumers include applicable value added tax and other mandatory charges to the extent required by applicable law. FXG accounts for taxes in the manner required by the tax rules applicable to the relevant transaction.

Where you have a statutory right to a refund, withdrawal, cancellation, or other remedy, we honour that right in accordance with the applicable legal requirements, in addition to any refund available under the Joyplix Payment and Refund Policy. Statutory refunds are made using the same means of payment you used for the initial transaction unless you expressly agree otherwise, and without undue delay. This section does not limit the conformity remedies described in section 4 or the withdrawal rights described in section 3.

6. Dispute resolution for consumers

This section replaces, for consumers within the scope of this Addendum, the dispute-resolution provisions of the general terms to the extent set out below.

6.1 Class-action waiver, jury-trial waiver, and exclusive jurisdiction do not apply

The class-action, collective-action, and representative-action waiver provisions, the jury-trial waiver, and the exclusive jurisdiction of the Abu Dhabi Global Market Courts under the FXG Terms of Service do not apply to you. Nothing in the general terms requires you to arbitrate a dispute, to litigate in a particular forum, or to waive your right to participate in collective or representative proceedings where those rights are available to you under applicable law.

6.2 Courts and governing law

You may bring proceedings relating to your use of Joyplix in the courts of your country of residence, and you benefit from the mandatory consumer-protection law of your country of residence. Nothing in the FXG Terms of Service deprives you of the protection of the mandatory provisions of that law, or of the right to bring proceedings before the courts of your country of residence where such rights are non-waivable. FXG may bring proceedings against you only in the courts of your country of residence, except where applicable law permits otherwise.

Before starting formal proceedings, you may contact us at support@fx.gl so that we can try to resolve the matter informally; this is optional and does not affect your right to bring proceedings or to use the out-of-court mechanisms below.

6.3 Out-of-court dispute resolution and Digital Services Act contact (EU/EEA)

Where Regulation (EU) 2022/2065 (the Digital Services Act) applies to a service that FXG offers to recipients in the Union, FXG will publish on the Joyplix website the information that Regulation requires, including its single points of contact for authorities and for recipients of the service (which may be contacted at legal@fx.gl), the languages in which those contacts may be used, and, where FXG is required to designate one, the name and contact details of its legal representative in the Union. Where Article 21 of that Regulation applies to a content-moderation decision concerning you, you may select a body certified by an EU Digital Services Coordinator to resolve the eligible dispute; FXG will participate and bear costs only to the extent required by applicable law. Use of an out-of-court mechanism does not deprive you of the right to bring proceedings before a competent court.

For other consumer disputes, information about a competent alternative-dispute-resolution body will be provided where FXG is required by law or has separately committed to use that body. Except to that extent, FXG does not make a general commitment to participate in voluntary consumer mediation or ADR.

6.4 Out-of-court dispute resolution (UK)

If you are a consumer resident in the UK, information about a competent ADR provider will be provided where FXG is required by law or has separately committed to use that provider. Except to that extent, FXG does not make a general commitment to participate in voluntary ADR. Any available ADR process does not affect your right to bring proceedings before a competent court.

7. Data-protection representatives

Where Article 27 of the General Data Protection Regulation (EU) 2016/679 or Article 27 of the UK GDPR requires FXG to designate a representative in the EU/EEA or the UK, FXG will designate one and publish the representative’s name, geographic address, and contact details in Section 1 of the FXG Privacy Policy or on the Joyplix website. Until such a representative is identified there, no representative has been designated, and you may contact FXG directly at support@fx.gl on all matters relating to the processing of your personal data and the exercise of your rights. A representative, where designated, acts in addition to, and does not replace, the contact details and rights described in the FXG Privacy Policy.

8. Changes and contact

We may update this Addendum from time to time, for example to reflect changes in law, the identity or contact details of the trader, appointed representatives, or out-of-court dispute settlement bodies. We will post the updated Addendum and update the “Last updated” date, and, where required by applicable law, we will provide reasonable notice of material changes before they take effect. Changes will not reduce your non-waivable consumer rights.

For questions about this Addendum, your statutory rights, refunds, withdrawal, or non-conforming digital content, contact:

Support: support@fx.gl
Legal notices: legal@fx.gl
Postal address: FX GAMES FZ LLC, Yas Creative Hub, Building 4, P2, Abu Dhabi, United Arab Emirates (PO Box 769642).

Nothing in this Addendum or in the general terms limits or excludes any non-waivable statutory rights you have under the mandatory consumer-protection or data-protection law of your country of residence, including rights to refunds, remedies for non-conforming digital content, or rights of withdrawal. Where such rights apply, they prevail over any conflicting term.

Terms of service.